Grievances
Your Voice, Our Commitment to Transparency
We are committed to addressing concerns transparently and fairly. Our grievance process ensures every voice is heard and every issue is handled with care and professionalism.
Comprehensive Framework
Access our detailed accountability and grievance plan that outlines our commitment to transparency, fair processes, and community engagement.
View our complete policies and procedures document
Grievance Process
Our transparent five-step process ensures fair and timely resolution of all grievances
Grievance Receipt
Submit your grievance through our official channels. We acknowledge all submissions immediately.
Written Acknowledgement
Formal acknowledgement within 10 business days after grievance receipt.
Proposed Response
Communicate proposed response within 25 business days after acknowledgement.
Implementation Results
Communicate implementation results of actions within 30 business days.
Final Report
Final report sent to all parties within 10 business days after grievance closure.
Submit a Grievance
Report concerns or issues through our official grievance process. Your voice matters.
All submissions are handled confidentially and professionally
Check on a Grievance
Track the status of your submitted grievance and stay updated on the resolution process.
Contact us with your reference number for status updates